Terms and Conditions

Terms and Conditions

These terms and conditions govern your use of our website, services, and online store. By accessing or using our website or purchasing our services/products, you agree to these Terms. Please read them carefully.

1. General Information

Company Name: Sulstons Private Dinning and Events
Contact Information: hello@sulstons.co.uk

2. Services and Products

We provide catering services, private dining experiences, and an online store offering meal kits, merchandise, and other food-related items. Availability of services/products may vary, and all bookings and orders are subject to confirmation.

3. Bookings for Catering Services

Deposits: A non-refundable deposit is required to secure your booking. The amount will be specified during the booking process.
Final Payment: Full payment is due no later than 1 week before your event.
Cancellations:
- Supper Club reservations are non-refundable.
- Cancellations for events made 5 days before the event are eligible for a refund of any payments made, minus the non-refundable deposit.
- Cancellations for events within 5 days of the event are non-refundable.
Dietary Requirements: It is your responsibility to inform us of any dietary restrictions or allergies at the time of booking.

4. Orders Through the Online Store

Product Availability: All products are subject to availability. If an item is out of stock, we will notify you and offer an alternative or refund.
Pricing: Prices are listed in GBP and include VAT (where applicable). Delivery charges will be added at checkout if relevant.
Payment: Payment must be made in full at the time of ordering through our secure online payment system.
Delivery:
- We deliver to Uk mainland only.
- Delivery times are estimates and may vary.
- Customers must provide accurate delivery information. We are not responsible for failed deliveries due to incorrect details.

5. Refunds and Returns

Catering Services: Refunds are subject to our cancellation policy (see Section 3).
Online Store:
- Perishable items are non-returnable unless defective or damaged upon arrival.
- Non-perishable items can be returned within [insert time frame] of receipt if unopened and in their original condition.
- Refunds will be processed within [insert time frame] of receiving the returned item.

6. Intellectual Property

All content on our website, including text, images, and logos, is the property of [Your Catering Company Name] and is protected by intellectual property laws. Unauthorized use is prohibited.

7. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our website, services, or products.
Our total liability to you is limited to the amount paid for the services/products.

8. Privacy Policy

Your use of our website is also governed by our Privacy Policy. By using our services, you consent to our data practices.

9. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the revised Terms.

10. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Us

For questions or concerns regarding these Terms, please contact us at:

Email: hello@sulstons.co.uk

Return and Refund Policy

Returns and Refund Policy

1. General Information We aim to provide the highest quality products and services. If you are not completely satisfied with your purchase or service, please review our returns and refund policy for guidance.

2. Refunds for Catering Services

Deposit Refunds: Deposits for catering services are non-refundable unless agreed otherwise in writing.
Cancellations: Cancellations made at least 14 days before the event will be eligible for a partial refund, subject to any costs already incurred.
Changes to Bookings: Any changes to bookings, including reductions in numbers, must be made at least 7 days before the event. Refunds or adjustments will not be provided for changes made after this deadline.

3. Returns and Refunds for Online Purchases

Damaged or Faulty Items: If your order arrives damaged or defective, please contact us within 7 days of receipt. We will offer a replacement or full refund, upon verification.
Non-Perishable Goods: Unused, non-perishable items in their original packaging can be returned within 14 days of receipt. The customer is responsible for return shipping costs.
Perishable Goods: Due to the nature of perishable items, we cannot accept returns unless the product was damaged or faulty upon arrival.

4. How to Request a Refund or Return

Contact our team at by email with your order number and details of the issue.
For returns, please package the items securely and include a copy of your receipt or proof of purchase.
Once the returned item is received and inspected, we will notify you of the status of your refund.

5. Refund Processing

Contact our team with your order number and details of the issue.
Payments will be refunded to the original payment method. If the refund cannot be processed to the original payment method, we will contact you to arrange an alternative.

6. Exceptions

Sale items are non-refundable unless faulty.
Custom orders, including bespoke catering packages, are non-refundable.

If you have any questions about our returns and refund policy, please contact us: hello@sulstons.co.uk

Terms and Conditions

Return and Refund Policy

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